Privacy policy

The company NAXO, whose registered office is located at 10 rue Cronstadt, 06000 Nice, France (hereinafter "NAXO" or "we"), in its capacity as the data controller, places great importance on protecting your privacy and the security of your data. We are committed to respecting and protecting the confidentiality of your personal information in accordance with applicable law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the "GDPR").

This privacy policy (together with our Terms of Use and any referenced document) aims to inform you about NAXO's practices regarding the collection, use, management and protection of the information you provide to us via our website www.lome.com (hereinafter « the Site »).

1. THE DATA WE COLLECT

When you use our Site, you are asked to provide us with certain personal data (hereinafter "Data") in order to benefit from our services. This includes information that you give us directly when you register or place an order.

The categories of personal data collected are as follows:

  • Registration data :
    This information is required to create a user account and place an order : Your first and last name, Your email address, A secure password
  • Data required to fulfill your order :
    This information is required to process your order and arrange delivery of our products: Your full mailing address (including postal code, city and country), a phone number (optional, but useful for delivery), The name of your company.
  • Transaction data : This data is collected when you make purchases and includes information related to your payment method. This data is transferred to our payment service providers to ensure the security of transactions.Navigation data : We collect information when you browse our Site, such as :
  1. Your IP address
  2. The pages you are viewing
  3. The type of browser you are using
  4. Login dates and times
  • Data from social media :
    If you log in to our services via social networks, we may access some of your public profile information depending on the permissions you grant us, such as your posts, your "likes", or your login information.

2. How do we use your data?

The collected data are used in the following cases and in accordance with the legal bases provided for by the GDPR :

Purpose

Legal basis

Create and manage your account on our Site

Execution of a contract

Manage the commercial relationship (invoicing, delivery, after-sales service)

Performance of a contract

Send you newsletters or other marketing content

Consent

Improve our services and better understand how the Site is used

Legitimate interest of NAXO

Manage the maintenance and security of the Site

NAXO's legitimate interest

When the processing of your data is based on your consent, you may withdraw your consent at any time, without affecting the lawfulness of the processing carried out prior to that withdrawal.

NAXO may also process your data to comply with a legal, judicial or administrative obligation, to prevent fraud, or to protect the security of our services.

3. SHARING OF DATA WITH THIRD PARTIES

We may share your data with certain third-party providers who help us deliver our services, including:

Payment service providers : To process secure payments.

Logistics providers and carriers: To deliver your orders.

Technical service providers and subcontractors : For hosting, maintenance and data analysis.

We require that these service providers comply with strict confidentiality and security obligations and only process your data in accordance with our instructions.

4. HOW LONG DO WE RETAIN YOUR DATA ?

In accordance with the GDPR, your data is retained only for as long as necessary to achieve the purposes for which it was collected.

Data relating to registration and order: As long as your account is active.

Transaction data : For 10 years for tax purposes.

Browsing data: For a maximum of 13 months, related to cookies.

After the retention period, we delete or anonymize your data, unless legal obligations or legitimate interests justify retaining it beyond that period.

5. ARE YOUR DATA TRANSFERRED OUTSIDE THE EU ?

The data we collect is primarily hosted within the European Union. If we need to transfer your data outside the European Union, we ensure that such transfers comply with applicable legal requirements and use appropriate safeguards (such as standard contractual clauses approved by the European Commission).

6. HOW IS YOUR DATA PROTECTED ?

We implement appropriate technical and organizational measures to protect your data against any unauthorized access, modification, disclosure or destruction. We use encryption technologies to secure your sensitive information.

7. WHAT ARE YOUR RIGHTS REGARDING YOUR DATA ?

You have several rights regarding your personal data:

Right of access: You can request a copy of the data we hold about you.

Right to rectification: You may request the correction of inaccurate or incomplete data.

Right to erasure: You can request the deletion of your data, under certain conditions.

Right to restriction of processing : You may request that the processing of your data be restricted in certain circumstances.

Right to portability: You have the right to retrieve your data in a structured format.

Right to object : You can object to certain processing of your data, notably for marketing purposes.

Right to withdraw your consent: You may withdraw your consent at any time.

You can exercise these rights by contacting us at the following address: lome.customer@gmail.com.

8. CHANGES TO OUR PRIVACY POLICY

We may update this policy to reflect changes in our practices or legal requirements. Changes will be indicated by updating the "last updated" date. We encourage you to check this page regularly to be informed of any changes.

9. CONTACT

For any question regarding this policy or to exercise your rights over your personal data, you can contact us :

By e-mail : contact@lome-men.com

By mail : NAXO, 10 rue Cronstadt, 06000 Nice, France

Updated on April 1, 2025